For wedding and event planners, what happens when two clients need you at the exact same moment?

A wedding planner told me the stressful part was never the wedding day itself, everyone plans for that. It was the Tuesday afternoon when one couple texted about a vendor cancellation at the same time another couple called about a seating chart change, and a florist emailed needing a final count by five. All three mattered, none were written down anywhere shared, and whichever one she answered first just depended on who reached her first.

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For anyone planning weddings or events with more than one client active at a time, when three things need you at once, what actually decides which one gets your attention first today?